Out of Hours
When Gillan House is closed there are a number of ways you can receive help.  Please see "Out of Hours" under the heading Further Information to the right of this Home Page.

All surgeries are by appointment only. You may make an appointment in person, online or by telephone. There are three incoming telephone lines which are answered in rotation. If the lines are engaged please try again. Our staff try to deal with calls as quickly as possible.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Using new technology


Seeking on-line medical help

If you have a mobile phone it is now possible to use an approved NHS 111 app to check your symptoms and get accurate, safe, medical advice 24 hours a day. The app analyses billions of symptom combinations to help people decide whether they need to attend A&E, see a GP, or visit a pharmacy to obtain over the counter medication.  To download the app to your mobile phone visit

Contacting Gillan House Surgery on-line for appointments and other services

If you have access to a computer or a mobile phone it is now possible to make GP appointments, request repeat prescriptions, and update your address and contact details without needing to contact the Surgery. More facilities may also be available in individual cases.  There are currently 2 systems in operation – (i) Patient Access and (ii) i-Patient. 

Patient Access is available either on your computer or as an app for a mobile phone. Here is a link to Patient Access

i-Patient operates only as an app for a mobile phone. Here is a link to i-Patient

In order to take full advantage of these systems you need to be linked to our Surgery’s database. Please contact our Reception and they will provide you with a letter of registration which will provide all the access codes you need. 

Finally, to open a link to a document explaining the registration process please click here

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website